Gwynedd Shipping Group Customer Appraisals
Gwynedd Shipping Group
Customer Satisfaction Results for 2009
| Booking Service | Excellent | Good | Satisfactory | Poor | Very Poor |
| Meeting Booking Requirements | 14 | 7 | |||
| Information Given on Booking | 14 | 4 | 1 | ||
| Helpfulness | 16 | 5 | |||
| TOTALS | 44 | 16 | 1 | 0 | 0 |
| Collection Standards | Excellent | Good | Satisfactory | Poor | Very Poor |
| On Time Vehicle Arrivals | 11 | 8 | 1 | ||
| Driver Appearance and Politeness | 8 | 7 | 2 | ||
| Provision of Adequate Driver Instructions | 7 | 9 | 1 | ||
| TOTALS | 26 | 24 | 4 | 0 | 0 |
| Delivery Requirements | Excellent | Good | Satisfactory | Poor | Very Poor |
| Making Delivery Appointments | 14 | 7 | |||
| Meeting Delivery Requirements | 14 | 6 | |||
| Handling of Customers Delivery Notes | 9 | 9 | 1 | ||
| Returning Proof of Delivery Notes | 7 | 12 | |||
| TOTALS | 44 | 34 | 1 | 0 | 0 |
| Vehicle Standard | Excellent | Good | Satisfactory | Poor | Very Poor |
| Standard of Cab Units Supplied | 8 | 9 | |||
| Standard of Trailers | 7 | 10 | 1 | ||
| Standard of Loose Equipment | 5 | 9 | 2 | ||
| TOTALS | 20 | 28 | 3 | 0 | 0 |
| Accounts Department | Excellent | Good | Satisfactory | Poor | Very Poor |
| Efficient | 9 | 6 | 2 | ||
| Helpful | 10 | 6 | 1 | ||
| Informative. | 6 | 9 | 1 | ||
| Standard of Paperwork Supplied | 8 | 8 | 1 | ||
| TOTALS | 33 | 29 | 5 | 0 | 0 |
| Overall Impression of Service Supplied | Excellent | Good | Satisfactory | Poor | Very Poor |
| Transport Booking Service | 17 | 4 | |||
| Reliability of Service | 15 | 6 | |||
| Quality of Service | 16 | 5 | |||
| Meeting Customers Requirements | 14 | 7 | |||
| Standard of Paperwork | 11 | 10 | |||
| TOTALS | 73 | 32 | 0 | 0 | 0 |
| Combined Service Levels Totals | 240 | 163 | 14 | 0 | 0 |