Gwynedd Shipping Group Customer Appraisals
Customer Appraisal Survey 4th Quarter of 2007
Gwynedd Shipping Group
Customer Satisfaction Results for 4th Quarter of 200724 of the largest customers sampled
| Booking Service | Excellent | Good | Satisfactory | Poor | Very Poor |
| Meeting Booking Requirements | 14 | 9 | 1 | ||
| Information Given on Booking | 13 | 9 | 2 | ||
| Helpfulness | 17 | 4 | 3 | ||
| TOTALS | 44 | 22 | 6 | 0 | 0 |
| Collection Standards | Excellent | Good | Satisfactory | Poor | Very Poor |
| On Time Vehicle Arrivals | 5 | 18 | 1 | ||
| Driver Appearance and Politeness | 3 | 16 | 5 | ||
| Provision of Adequate Driver Instructions | 3 | 18 | 3 | ||
| TOTALS | 11 | 52 | 9 | 0 | 0 |
| Delivery Requirements | Excellent | Good | Satisfactory | Poor | Very Poor |
| Making Delivery Appointments | 10 | 12 | 2 | ||
| Meeting Delivery Requirements | 8 | 13 | 2 | 1 | |
| Handling of Customers Delivery Notes | 5 | 17 | 2 | ||
| Returning Proof of Delivery Notes | 3 | 18 | 3 | ||
| TOTALS | 26 | 60 | 9 | 1 | 0 |
| Vehicle Standard | Excellent | Good | Satisfactory | Poor | Very Poor |
| Standard of Cab Units Supplied | 8 | 14 | 2 | ||
| Standard of Trailers | 6 | 14 | 4 | ||
| Standard of Loose Equipment | 6 | 14 | 4 | ||
| TOTALS | 20 | 42 | 10 | 0 | 0 |
| Accounts Department | Excellent | Good | Satisfactory | Poor | Very Poor |
| Efficient | 6 | 14 | 4 | ||
| Helpful | 5 | 16 | 3 | ||
| Informative. | 4 | 16 | 4 | ||
| Standard of Paperwork Supplied | 5 | 15 | 4 | ||
| TOTALS | 20 | 61 | 15 | 0 | 0 |
| Overall Impression of Service Supplied | Excellent | Good | Satisfactory | Poor | Very Poor |
| Transport Booking Service | 13 | 9 | 2 | ||
| Reliability of Service | 13 | 11 | |||
| Quality of Service | 10 | 13 | 1 | ||
| Meeting Customers Requirements | 10 | 13 | 1 | ||
| Standard of Paperwork | 7 | 14 | 3 | ||
| TOTALS | 53 | 60 | 7 | 0 | 0 |
| Combined Service Levels Totals | 174 | 297 | 56 | 1 | 0 |